If you deleted the user in the last 30 days you can indeed restore their account. You will need to log in to the Office 365 portal, then click on the tile labeled admin. Next select Deleted Users under Users on the left side. Select the check box to the left of the user, and then click on Restore on the right. After you choose an option on the password…
Office 365 Administration
How do I remove a staff member that is no longer with us from Office 365?
Assuming you are an Administrator on your account, you will first need to log in to the Office 365 portal and click on the tile labeled admin. Then click on Active Users under Users on the left side. Select the check box to the left of the user you want to remove, then select Delete user on the menu that appears to the right. Select Delete to complete the deletion.…
How do I add our new staff member to Office 365?
Assuming you are an administrator on your account, you first need to log in to the Office 365 portal and click on the tile labeled Admin. Then click on Active Users on the left side under Users. Click on Add a user, then fill out the form and click Add Note that if you do not have any extra Office 365 licenses associated with your account, you will be prompted to buy…
I have a charge on my credit card each month for Office 365. How do I get my actual invoices?
To view your Office 365 invoices, you will need to log in to the Office 365 portal and click on the tile labeled admin. On the left side, select Bills under Billing. Change the month and year to the time period you would like and select view. Then choose View Details. To open a pdf that you can save or print, click View Invoice.
One of our Office 365 users forgot their password. How do I reset it for them?
If your organization is not using Directory Synchronization and you are an administrator for your Office 365 account, you can reset other user’s passwords. Log in to the Office 365 portal and click on the tile labeled admin. On the left, click on Active Users in the Users section. Check the box to the left of the user’s name and then click on Reset password when it appears on the right.…
We recently started using SharePoint Online to store our company files. I want to do more with it, but I’m finding some of the terminology I run into confusing.
SharePoint does have a unique set of terms to refer to some of its features and functionality. Here’s a brief rundown of some of the most common terms you will run into. We also offer comprehensive training that can benefit anyone in your organization who will be assisting with your SharePoint administration. alert Notifies users via e-mail when there is a change to a list, document, or other item that meets the requirements they…
How do I take advantage of Microsoft’s free Office 365 support?
If you are an administrator on your organization’s Office 365 account, you can contact Microsoft’s support team by calling 800-865-9408. You can also submit a support ticket online via the Office 365 portal. Once logged in, click on the tile labeled admin, then click on Service requests under Support on the left. Click on the plus sign to create a new service request and select the service area you are…
How do I give a user access to an additional mailbox?
First you’ll need to navigate to the Exchange admin center. If you need to give a user access to another user’s mailbox, you will click on mailboxes under recipients. If you are giving access to a shared mailbox, you will click on shared. Select the user or shared mailbox from the list and click the pencil to edit. Select mailbox delegation from the left navigation. Click on the plus sign to…
Can I change the password expiration policy for Office 365?
By default, your Office 365 users will be required to change their password every 90 days. However, if you are an administrator for your Office 365 account and you are not using Active Directory synchronization, you can easily modify this expiration policy. Once you log in to the Office 365 portal, click on the tile labeled admin, then click on Security & privacy under Settings on the left side. Click Edit next…
I keep seeing references to the Exchange Admin Center. How do I get to this?
If you are an administrator on your Office 365 account, you can access the Exchange Admin Center by logging on to https://outlook.office365.com/ecp. You can also choose Exchange under Admin centers on the left side of the main Office 365 admin center.